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FAQ

HOW MANY TYPES OF ROOM ARE THERE IN THE H2ON MOTEL?

There are 10 different types of room, each with its own distinct characteristics. Two of these rooms, the Kingston and the Castellon, can be joined to create type number 11: Saigon.

ARE THE PRICES PER ROOM OR PER PERSON?

The prices shown on the website are per room and are subdivided into slots of 4, 6, 12 and 24 hours.

HOW DO I CANCEL MY RESERVATION?

Register or log-in with your client details and access your reservation. You will then be able to change or cancel it. You can also cancel it by phoning +351 219380720.

IS THERE A CANCELLATION CHARGE?

Cancellation is free of charge up to 48 hours before the arrival date. Between 48 and 24 hours you would be charged 50% of the nightly rate, and if less than 24 hours the whole night is charged.

CAN COTS OR SUPPLEMENTARY BEDS BE PROVIDED?

No.

IS SMOKING ALLOWED IN THE ROOMS?

Smoking is completely prohibited in the rooms as well as in any other area of the H2ON Motel.

IS THERE 24 HOUR SERVICE IN THE RESTAURANT?

The H2ON Motel restaurant service is 24 hours a day.

WHEN DO I PAY THE RESTAURANT BILL?

The restaurant bill is included with the total bill at the end of your stay.

IS THERE FREE PARKING?

Yes, every room has its own garage included at no extra cost.

HOW MANY PARKING SPACES ARE AVAILABLE FOR EACH ROOM?

There is one space per room, except for the Lyon and the Kingston, which have two spaces.

HOW DO I GET TO THE MOTEL?

Click on the website section “How to Find Us” or on “Contact Us” in the menu at the top.
You will find detailed information on the address there, along with GPS coordinates and maps.

ARE THERE ANY SPECIAL OFFERS?

Click on “Offers” in the top menu, You can also click on “News” to find out about H2ON Motel’s holidays and special events, when discounts and gifts are available.

IS THE MOTEL SUITABLE FOR DISABLED PEOPLE?

The H2ON Motel is completely suitable for people with disabilities in its communal areas, and also has a specially adapted room: Lyon (room number: 01).

 

Rua da Fonte. Bairro do Casalinho da Fonte. Frielas, Loures. Lisboa (Portugal)